Elevate Your Clients’ Journeys with Luxury Travel Virtual Assistance from EVAS

Are you a discerning Virtuoso travel advisor or agency seeking to enhance your client service and streamline your operational efficiency? Do you dream of providing unparalleled, white-glove experiences without being bogged down by the intricate details behind the scenes?

Imagine this: Your agency operates with seamless precision. Every client itinerary is meticulously crafted, every booking flawlessly executed, and every concierge request anticipated and fulfilled – all while you focus on building exceptional client relationships and designing unforgettable journeys.

At EVAS, we understand the art of luxury travel and the demanding needs of your clientele. We offer specialized Luxury Travel Virtual Assistance, acting as a powerful extension of your team. We mirror the expertise of your in-house agents, handling the crucial backend operations with meticulous care and unwavering attention to detail, allowing you to shine in the client-facing role.

The EVAS Advantage for Luxury Travel Professionals:

• Deep Understanding of Luxury Travel Ecosystems: We are proficient in the tools and platforms essential for high-end travel management, including Virtuoso, Axus Travel App, TRES (Travel Record Entry System), Sabre, Blacklane, and RingCentral.
• Seamless Behind-the-Scenes Support: We expertly manage the intricate details of itinerary building, hotel and transfer bookings, and supplier communication, ensuring accuracy and efficiency.
• Elevated Concierge Collaboration: We proactively engage with hotel concierges to confirm reservations, communicate client preferences, and ensure smooth and personalized experiences from arrival to departure.
• Meticulous Booking Management: From securing the finest suites to arranging private transfers via Blacklane, we handle every booking with precision and a focus on exceeding client expectations.
• Efficient Communication & Coordination: Utilizing tools like RingCentral, we ensure seamless communication with hotels, suppliers, and your internal team. We meticulously document all interactions within systems like Axus and TRES.
• Free Up Your Time for Client Engagement: By entrusting us with the operational complexities, you and your team can dedicate more time to building strong client relationships, crafting bespoke experiences, and generating new business.
• Scalable Support to Match Your Needs: Whether you need support during peak seasons or for specific high-touch clients, our services are flexible and adaptable to your agency’s demands.
• Enhanced Client Satisfaction: Our meticulous attention to detail and proactive communication contribute to flawlessly executed trips, leading to happier and more loyal clients.

Here are just a few examples of how EVAS Luxury Travel Virtual Assistants can support your agency:

• Itinerary Building & Management (Axus, TRES): Creating detailed, visually appealing itineraries, updating changes, and ensuring all information is accurate and readily accessible.
• Hotel & Transfer Bookings (Sabre, Blacklane): Securing reservations at luxury properties, coordinating private transfers, and managing booking confirmations.
• Concierge Communication & Coordination: Contacting hotel concierges to relay client preferences (room type, amenities, dietary restrictions), arrange special requests, and confirm seamless handling of their stay.
• Supplier Communication: Liaising with tour operators, destination management companies, and other suppliers to confirm details and manage logistics.
• Documentation & Record Keeping (TRES): Maintaining accurate and organized records of bookings, client preferences, and supplier interactions.
• Communication Management (RingCentral): Handling phone inquiries, managing email correspondence related to bookings, and facilitating internal team communication.
• Research & Information Gathering: Sourcing information on destinations, activities, and unique experiences to enhance itinerary offerings.
• Payment Processing & Invoicing Support: Assisting with payment collection and generating invoices.

Elevate your agency’s service and efficiency. Let EVAS be the silent force behind your exceptional client experiences.

Craft unforgettable journeys. Deliver seamless experiences. Partner with EVAS.